FAQs

Compassionate care tailored to your needs, your goals, and your community.

Frequently Asked Questions

Navigating disability and aged care services can raise many important questions, especially when it comes to funding, eligibility, and choosing the right provider.

We’ve answered some of the most common questions about the NDIS and our services below. If you’re not sure where to start or can’t find what you’re looking for, we’re only a message away. No question is too small!

General FAQs

The National Disability Insurance Scheme (NDIS) is a government-funded program that provides support to Australians under 65 with permanent and significant disabilities. It helps you access the services and supports you need to achieve your goals and live more independently.

We offer a wide range of supports, including:

  • Personal care (including high-intensity)
  • Support with gaining employment or higher education
  • In-home shared living (SIL) support
  • Life skills and daily living development
  • Transport assistance
  • Community nursing care
  • Community participation support

You can learn more on Our Services page

Our services are available to NDIS participants of all ages and support needs. Whether you’re self-managed, plan-managed, or NDIA managed, we’re here to help.

Absolutely. We’re happy to walk you through your plan, explain funding categories, and help you get the most out of your budget. No pressure, no rush, just helpful guidance when you need it.

Yes, we support all types of plan management arrangements – self managed, plan managed, and NDIA managed. We tailor our invoicing and communication to suit your setup.

We’re based in Melbourne’s west, however we can provide services in all parts of the city. If you’re unsure whether we can reach you, just give us a call. We’re always happy to chat!

Contact Us

It’s easy! Just contact us via phone, email or through our website. We’ll arrange a friendly chat to understand your needs, goals, and how we can support you best. There’s no obligation – just a genuine conversation.

We follow the official NDIS Pricing Arrangements and Price Limits. You can find our up-to-date pricing on our NDIS Pricing page. If you need help understanding what a specific support will cost, just ask.

Yes. All our team members are experienced, qualified, and undergo regular training. They also hold current NDIS Worker Screening Checks, First Aid, and all relevant certifications for the services they provide. We also have fully qualified and registered nurses within our team, who can provide high quality clinical care as required.

We’re a small, personable team who care deeply about the people we support. You’re not just a number to us; we take time to build real relationships, listen to what matters most to you, and deliver flexible, respectful care that puts your goals first.

We live our values of Diversity, Dedication and Compassion. Our founders and our support team reflect this. You become part of the Be Well Care family.

Yes. Many of our services are available outside of standard hours, including evenings, weekends and overnight.

Empowering people with disabilities to reach their goals

At Be Well Care, we support individuals of all abilities to live independently, make confident choices, and achieve personal goals. Our dedicated team works closely with each person and their support network to deliver care that’s compassionate, tailored, and built on trust.